dZi Handmade operates exclusively as a wholesale supplier to retailers.
Individuals who wish to buy our products can hopefully find them at a local retailer or through online retailers.
We do not currently have an operational store locator but are planning to launch one as part of our ecommerce services as soon as possible.
Opening Orders and Re-Orders
• There is no minimum for re-orders.
• We require a tax resale ID number to be on file before shipping.
Payment & Terms
• Returned checks are subject to a $40 fee.
• All first time orders are shipped pre-paid by credit card or UPS C.O.D until a credit application and terms are approved.
• To apply for net 30 terms, a credit reference sheet must be submitted for review. This process may take 2 to 4 weeks. Please include a fax and email for your credit references in order to expedite the process.
• Terms will be revoked on delinquent accounts.
Back Orders & Product Availability
• When a product goes out of stock, we try to maintain notice on our website, including the anticipate restock date. Despite the warning, you can still order the item for a later ship date.
• If a shortage occurs, we back order all out of stock items unless you specify otherwise.
• We will contact you once the items are back in stock.
• Returns are ONLY accepted with prior approval. Please call for return merchandise authorization.
• No credit or exchanges are issued on damaged or mis-shipped items unless notified within 10 days of receipt.
• A 20% Restocking Fee will be applied to returns initiated 10 days after receipt.
• No returns are accepted after 30 days of the invoice date unless defective.
Freight & Shipping
• We ship UPS ground unless otherwise requested (AK, HI, CAN are generally shipped via USPS unless requested otherwise.) Handling charges for consignee billing may still apply.
• Invoices are routinely enclosed in the shipment unless you specific mailing to a separate billing address.
• All freight, handling and any COD charges are billed to the customer as a separate line items to the inventory.
• Free Shipping is not available to Hawaii, Alaska, or any US Territory shipping addresses.
Prices & Product Variation
• All prices in our trade catalog and website are listed at wholesale.
• Prices are subject to change at any time without notice and may differ between the catalog and website. The website prices are always the most current.
• All prices are generally updated at the start of each calendar year.
• Due to the handmade nature of the products shown, items may vary from the depicted image.
If you have any questions please do not hesitate to contact us:
• Email: info@dZi.com
• Phone: 413-527-4500 (Easthampton, Massachusetts)
• Office Hours are 9-5:30, M-F, EST
- Please leave a message if you can’t reach one of our staff.