Our minimum opening order is $200 and must be accompanied by a tax
resale ID number. There is no minimum for re-orders. Prices are listed at the wholesale price current at publication. Prices
are subject to change at any time without notice but are generally
updated each spring.
All first time orders are shipped pre-paid by credit card or UPS C.O.D
until a credit application is approved. To apply for net 30 terms, a
credit reference sheet must be submitted for review. This process may
take 2 to 4 weeks.
Net 30 accounts are subject to a 1.5% monthly finance charge. Terms
are be revoked on delinquent accounts.
We accept checks, VISA, Mastercard and American Express.
Returned checks are subject to a $25 fee.
Any and all Free Shipping offers apply to packages being shipped to Continental United States addresses only. Free Shipping is not available to Hawaii, Alaska, or any US Territory shipping addresses.
We back order all out of stock items unless the customer specifies
Orders are shipped F.O.B. from Easthampton,MA. All freight, handling and
COD charges are billed to the customer. We ship UPS ground unless
otherwise requested. (AK, HI, CAN are shipped USPS.) Handling charges
for consignee billing still apply.
- Returns are ONLY accepted with prior approval.
- Returns are permitted on items that are
current stock. No credit will be issued on shop worn or discontinued
- Returns made after 10 days of receipt are
subject to a 20% restocking fee.
- No returns are accepted after 30 days of
invoice date unless defective.
- No credit or exchanges are issued on
damaged or misshipped items unless notified within 10 days of receipt.
All special orders require a 50% non-refundable deposit. Special orders
are non-returnable and non-cancelable. If special delivery is required,
purchaser is responsible for all additional freight and handling.
Allow 2 to 3 months for delivery.
Due to the handmade nature of the products shown, items may vary
from the depicted image.
Please visit www.dZi.com for extensive information on our
products, artisans and mission. Send us your email address to receive
Use of our product images without written permission is expressly
forbidden. Contact us for a copy of our photo use policy and agreement